Ordering Information and Policies
We accept orders by our online (by credit
card and PayPal), by email, by
fax, and by mail.
Secure Online Ordering:
The easiest way to order from us (if you have a credit
card or PayPal) is to select our shopping
cart option and just follow the instructions.
PayPal:
To order using a regular PayPal account it is usually easiest
to use the shopping cart option mentioned above. If you prefer
to make a direct payment to our PayPal account without using our
nice shopping cart option please remit the total for the items
you want to our PayPal account which is: bargainstore@oldsoftware.com
Make sure to include a telephone number and/or an email address
so that we can contact you if we have difficulty processing your
order. Please email us if you have any
other special requests, questions or processing information. Please
enter the item(s) you want along with the quantities and prices
of each item needed as shown on our website. Make sure to enter
the description, price and quantities accurately. International
customers are limited in the quantities of items they can order
using our online ordering system. International customers wishing
to order large quantities of items may prefer for us to email
them a PayPal money request to have the orders processed and be
assured of the best shipping rates. International customers may
email us with a list of what you want
and the quantities and your location for more information. We
may accept or reject international orders from customers who submit
their orders through our online payment system (using the default
international shipping rates) without contacting us first but
if we accept an order based upon the default shipping rate we
may select whichever shipping method (First Class Mail, Priority
Mail or other) which we determine to be the most cost effective
and/or appropriate.
Email
orders: To order by email just email
a list of the items which you want to order and your name, phone
number, address and preferred method of payment as follows:
Credit Cards: For all credit card
orders please use the shopping cart option listed above. We cannot
accept credit card orders via email. It is critical that you
only order items which we have listed and that you are careful
to enter the correct price. International customers need to contact
us before placing a credit card order to verify the shipping costs.
International customers should also read the information below
concerning International Orders and our Defective Return Policy
for Foreign Shipments. We recommend that you contact us via email if necessary. If for any reason you
need to cancel your order it is urgent that you notify us immediately
via email so that we can try to cancel your order before it is
shipped.
Pre-payment:You may also email
or fax your order to us and then mail us a check or do a wire
transfer to us for the total amount once we have confirmed to
you (by email) that we have those items in stock. We will email
you with a total for you to mail to us. By notifying us this way
of your intention to pay by mail or wire transfer we can hold
the items for you until your payment arrives. Please do not send
cash. If sending a personal check please write your telephone
number on the check. Although not required you may also want to
write your driver's license number and state on your check in
order to speed up our verification process. All checks must be
made out in U.S. funds. Foreign checks will only be accepted if
they are in U.S. dollars and if they can be processed through
the regular U.S. banking system in a standard fashion. Check payments
are subject to a delay period until the check has cleared. This
can delay shipment for several days or even more than a week.
Those wishing to do a wire transfer need to email
us for pricing and availability then we will email you the
bank routing information for the wire transfer.
C.O.D.: WE NO LONGER DO C.O.D. ORDERS.
Fax orders: We
no longer accept fax orders.
Mail orders: Send
check or money order to: Computer Bargain Store, 2235 E. Marie
Avenue, Salt Lake City, Utah 84109 USA. Please do not send cash.
We recommend that you print out our Order
Form to make sure that we get all pertinent information. Make
sure we have your address and phone number. Clearly list all items,
prices, and quantities needed. Indicate the type of computer and/or
operating system(s) which you own to help us avoid any mistakes.
All checks must be made out in U.S. funds. Foreign checks will
only be accepted if they are in U.S. dollars and if they can be
processed through the regular U.S. banking system in a standard
fashion.
Special orders: We
frequently get requests for items which we do not have in stock
but which we might be able to obtain by Special Ordering them
based upon a specific request from a customer. When a customer
requests that we try to obtain items for them we will usually
try to determine if the item is available through any of our various
suppliers or other connections and will then reply to the customer's
request as to whether the item or items are available or not at
the price and terms requested. It is often not cost effective
to place very small (under $100) special orders due to the time
locating and processing the order and the extra shipping costs
involved.
On Special Orders over a few hundred dollars, if we are able
to locate a potential supplier of the required product(s), we
will normally request a purchase order from the customer indicating
the quantity and description of items to be purchased as well
as payment details, contact and shipping information and a purchase
order number. If any clarification, uncertainty or misunderstanding
about the products to be ordered exists it is important that it
be reconciled prior to submitting the purchase order. The purchase
order should specify with preciseness exactly what the customer
is ordering in order to prevent any mistakes or disputes. We then
will usually obtain payment from the customer PRIOR to actually
procuring the merchandise for them in an attempt to verify the
customers legitimacy and sincerity. If, for any reason, we are
unable to procure the items as expected our only obligation will
be to refund the initial payment to the customer or (upon agreement
with the customer) to continue attempting to obtain the product(s)
through an alternate source. In no case will be be liable for
any delays or failed attempts to procure. We will also not be
liable for any credit card processing or transaction fees which
may be imposed by the credit card companies upon subsequent credits
which we issue back for prepaid special orders. Our receiving
of payment for Special Ordered items does not constitute an absolute
certainty that the items will be available or delivered, but it
does allow us to proceed toward procurement. We have a high success
rate for procuring most items and rarely do we ever need to cancel
special orders once payment has been received. There have been
rare occasions, however, when our suppliers have been unable to
deliver to us as expected for various unpredictable reasons. In
such cases we always contact the customer as soon as possible
to inform them of whatever other options are available and to
offer a refund of the prepaid amount when necessary.
We attempt to obtain and ship all Special Ordered items as expeditiously
as possible but customers must expect and allow reasonable amounts
of time for such procurement. We always try to inspect the merchandise
once we receive it to make sure that it is as ordered and as expected
prior to shipping it. If we determine that the merchandise is
not up to our expectations we will contact you to discuss what
options are best for everyone.
Special Orders cannot be cancelled once we have procured the items
involved and Special Ordered items may not be returned except
when the product is defective, damaged or not as agreed to. It
will be our option to repair, replace or refund any special ordered
items. Special Ordered items constitute items which we do not
have in stock (or do not normally have in stock) which we procure
specifically upon the request of a specific customer and we are
usually not able or desirous to return them to our suppliers or
utilize them in our normal inventory.
"Free Shipping" does not apply to Special Ordered items
unless previously agreed to. Any shipping costs incurred on Special
Ordered items cannot be refunded. There may be occasional delays
when items are being special ordered due to procurement problems.
Also, very expensive foreign orders for 'special ordered' items
may be shipped via Federal Express in order to be able to track
the package more easily and expedite delivery.
Individuals or companies placing Special Orders for OEM or other
licensed software are expected to comply with any and all manufacturers
distribution policies and agreements. Please make sure that you
are qualified to order such items and that you understand these
policies prior to placing your Special Order(s).
Good Reputation: We have been in business for 40 years (since 1983) and have a good reputation for shipping quickly and accurately. Your help and awareness of our policies will make for added satisfaction and convenience.
Estimated Shipping Time: We usually ship within 24 hours of the arrival of your order unless your order arrives too late in the week to be shipped before the weekend. There may be occasional delays when items are being special ordered, temporarily unavailable, or if a personal check is used or if we are temporarily unable to process your order for some abnormal reason. If using a personal check please write your drivers license number, social security number and telephone number on the check in order to avoid unnecessary delays. Normally continental U.S. orders are shipped via Priority Mail (Postal) from Utah although we may ship via Ground Advantage (Postal) or UPS in certain situations-- especially with heavier items and packages.
Foreign orders are usually shipped via U.S. mail within 48
hours of the arrival of your order. Postal service delivery time
usually depends on whether you select Air or Surface shipping.
Very expensive foreign orders (usually for 'special ordered' items)
may be shipped via Federal Express in order to be able to track
the package more easily and expedite delivery. Please contact
us for more specific information. Foreign shipments may be delayed
also by Customs.
Out of Stock Items, Price Changes and Quantity Limitations: All
of the items listed on our website are subject to availability,
price changes and possible purchase quantity limitations. We normally
have the vast majority of our listed items available and rarely
change our prices. However, if an item is no longer available
or if the price has increased we will attempt to contact you in
the same manner which you contacted us to let you know. If the
price of an item has decreased we will refund the difference or
credit your card. Please provide us with more than one way of
contacting you if possible. PLEASE INCLUDE YOUR PHONE NUMBER ON
ALL CORRESPONDENCES IF POSSIBLE. If you have ordered an item using
our secure online shopping cart system (or any other ordering
method) which is not in stock or where the price has increased
we will contact you to inform you of the problem and will credit
your card or PayPal account back (for unavailable items) and give
you the option of getting a credit back to your card or PayPal
account (if you don't want the item at the higher price) or the
opportunity to pay the difference if the price has gone up. If
ordering by phone, fax or mail we will not charge your card for
unavailable or increased price items unless you have specifically
requested us to do so. If you have prepaid your order we will
ship whatever available items we have and then mail a check or
credit your card or PayPal account for the difference-- unless
we expect the item to be in stock in the very near future. If
the item(s) will be in stock in the very near future we will ship
them in the very near future-- unless you have requested otherwise.
We also reserve the right to limit quantities sold to a single
buyer in specific rare cases-- even if adequate inventory is available.
Payment Verification: Credit card orders
and orders accompanied by a money order
are usually shipped within 48 hrs. Large personal checks
may encounter a 2 week delay for check to clear.
International Orders, Alaska and
Hawaii: ALL ORDERS SHIPPED OUT OF THE CONTINENTAL U.S.
ARE SUBJECT TO EXTRA SHIPPING. Please be aware that foreign shipments
frequently encounter customs delays. Customers are responsible
for any customs duties. All payments must be made in U.S. dollars.
Credit card and PayPal ordering using our shopping
cart system is an excellent way to order but please email
us first so that we can calculate the shipping charge which you
should enter as a separate item using the description "extra
shipping".
International customers are limited in the quantities of items
they can order using our online ordering system. International
customers wishing to order large quantities of items may prefer
for us to email them a PayPal money request to have the orders
processed and be assured of the best shipping rates. International
customers may email us with a list of
what you want and the quantities and your location for more information.
We may accept or reject international orders from customers who
submit their orders through our online payment system (using the
default international shipping rates) without contacting us first
but if we accept an order based upon the default shipping rate
we may select whichever shipping method (First Class Mail, Priority
Mail or other) which we determine to be the most cost effective
and/or appropriate.
Alaska and Hawaii customers
ordering lighter and smaller items (4 lbs or less which will fit
in a 11" by 8" by 5" box or less) will usually
have those items shipped via Priority Mail at the same rates as
those in the continental U.S. This should be adequate for most
software items and smaller accessories in small quantities. Quantity
purchases of smaller items may also be broken up into smaller
shipments to keep shipments to a size which would qualify for
Priority Mail rates. Therefore, shipping will usually be $8 for
all orders totaling under $45 and complimentary on orders totaling
$45 or more which fall into this size and weight classification.
Heavier or larger items will typically require extra shipping.
Prior to ordering larger and/or heavier items please email a listing
of the items you are contemplating and we can calculate the shipping
for you. If we can fit the item(s) into a Priority Mail flat rate
box the shipping may be more affordable.
We do not recommend sending checks or money orders from foreign
countries unless it is a traveler's check or postal money order
from a major foreign country and made out in U.S. dollars. If
using a traveler's check please make sure it is a major type of
traveler's check such as American Express or VISA and try to use
the full amount of the check because we don't like sending more
than $10 cash (for overpayments) in with our shipments. Traveler's
check users must make sure to countersign the traveler's check
and fill in our company name in the "Payee" or "Pay
to the Order Of" section of the check. We are not responsible
for checks or cash sent in the mail, but it may be possible to
get lost traveler's checks replaced. Other types of foreign checks
may be difficult, costly and/or impossible to process or replace.
Defective return policy for foreign shipments:
Typically our hardware and software
return policy for foreign customers will be the same as for U.S.
customers EXCEPT foreign customers are required to pay the postage
BOTH WAYS. This
is because foreign shipping is so expensive and we would be forced
to greatly increase the original shipping price to offset the
possibility of defective returns if we did not adopt this policy.
In any case, foreign returns must be authorized prior to being
shipped back-- just as all U.S. returns are required to be authorized.
We reserve the right to do a refund, repair or replacement (at
our option) for any international return. We never refund any
shipping on international orders.
Shipping on Special
Ordered Items: "Free Shipping" does not apply
to Special Ordered items unless previously agreed to. Any shipping
costs incurred on Special Ordered items cannot be refunded.
We have hundreds of unlisted products and books too numerous to list. If you are looking for something and can't find it please email us and ask. We will try to let you know if we have the specific item(s) which you are looking for, but cannot guarantee a response to such inquiries.
Unless otherwise mentioned the price of all listed items includes
the shipping and handling rate of 15% (for the continental U.S.)
for orders over $45. Orders under $45 must add an extra $8 for
handling. Hawaii, Alaska and International
orders must pay extra shipping as mentioned above.
Any reference to "free shipping" refers to the fact
that most of our prices include the 10% shipping and 5% handling
charge (to continental U.S. addresses only) for orders of $45
or more. This 15% of the purchase price is not refundable.
"Free Shipping" does not apply to unlisted and special
ordered items unless confirmed prior to sale.
Utah residents must add 7.75% sales tax.
Quantity discount pricing available-- ask for details.
Many of the items returned to us as "defective" have absolutely nothing wrong with them. Many so-called operation problems stem from lack of experience, pre-existing problems with other hardware or software, incompatitbility with other components, or improper installation. Please help us keep prices low by trying to resolve such problems by yourself before trying to contact us.
We do not guarantee a refund to those who order products which
are not compatible with their hardware or software. It is the
buyer's responsibility to investigate or contact us prior to purchase
to verify if the products they intend to buy are compatible with
their system requirements or application(s). We can only guarantee
that the items we sell will perform properly when they are used
appropriately and in accordance with normal system requirements
or product usage guidelines.
Shipments to foreign countries have
the same guarantee. However, foreign customers must pay the shipping
BOTH WAYS.
Replacements: Unless otherwise mentioned, defective new software may only be replaced with another exact copy of the same title (if available). We also reserve the right to replace or repair any damaged or defective floppy disk software by duplicating a good originial. Once a new software package has been opened by the purchaser it may not be returned for a refund or a credit toward any other item..
Tampering, abuse, common sense: Also, we put integrity seals on all hardware to determine if tampering or modification has occurred. If these seals are broken you cannot return the hardware to us for any reason. If you are planning modification and/or tampering please keep this in mind. Help us keep prices low: use common sense! It is our goal to treat EVERYONE fairly, but we can only help each person so much. Please do not expect unreasonable quantities of assistance or time on low-cost items.
Non-returnable items: We are under no obligation to accept returns after 30 days. We also will not replace abused or carelessly treated items or items with insignificant flaws which do not effect performance. We will not replace any items which are specifically sold sold "as is".
We do not guarantee a refund to those who order products which are not compatible with their hardware or software. It is the buyer's responsibility to investigate or contact us prior to purchase to verify if the products they intend to buy are compatible with their system requirements or application(s). We can only guarantee that the items we sell will perform properly when they are used appropriately and in accordance with normal system requirements or product usage guidelines.
Special Orders cannot be cancelled once we have procured the items involved and Special Ordered items may not be returned except when the product is defective, damaged or not as agreed to. It will be our option to repair, replace or refund any special ordered items. Special Ordered items constitute items which we do not have in stock or do not normally have in stock which we procure specifically upon the request of a specific customer.
Please DO NOT ACCEPT ANY PACKAGES WHICH SHOW SIGNS OF MISHANDLING
OR DAMAGE DURING SHIPMENT WITHOUT REQUIRING THE CARRIER TO PROPERLY
NOTE THE DAMAGE in case a claim must be filed for shipping damage.
If you sign for a box which is damaged without properly noting
the damage with the carrier you will not be able to return any
damaged merchandise contained therein.
Return Authorization: All returns must
be accompanied by Return Authorization Number and must be fully
insured. Please email us at bargainstore@oldsoftware.com to obtain
a Return Authorization Numer. No returns accepted without prior
approval. Opening and/or tampering with hardware voids all return
rights. We put integrity seals on most hardware to indicate if
tampering has occurred. Any items returned as defective which
are found to be totally functional will be returned to sender
with a C.O.D. tag for return shipping costs plus a $10 testing
and handling fee.
Order Cancellation: Please make sure that
you know what you are ordering and make sure that you want the
items you are ordering and are happy with the price before you
order. Make sure that the item you are ordering is listed on our
website and please double check the price before ordering. Also,
make sure that you can afford what you are ordering. If you know
that you need to cancel an order please do so immediately. It
is always a hassle to cancel an order once we have prepared it
for shipment. Also, credit card transaction fees ranging from
3% to 3.5% may not be refundable after a few hours. We reserve
the right to impose a restocking fee (up to 20%) for cancelled
orders which have been prepared for shipment because of the time
and effort which we go to to make sure that everything is properly
inspected and well packaged, etc. Once an order has been shipped
then you must follow the previously mentioned return policy and
be subject to additional restocking charges, shipping charges
and/or restrictions.
You may feel free to link to our website. We greatly appreciate the referrals. Please let us know if you have any problems or suggestions. We hope your references to us will be positive and reflect the reputation and customer satisfaction which we try to maintain.
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